Please contact for a refund - they'll get back to you within 24 hours with refund instructions. I'm sorry Jump Desktop didn't work for you. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled. That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network. Open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. MacOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off MacOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver. How To Configure Wake For Network Access: If you're connecting to a laptop, make sure it's connected to a power source.not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account. If you're connecting from the internet (i.e. Make sure your computer is configured to wake up on network access (see below).Here's what you need to do to make sure your computer wakes up when you connect: When initiating a remote connection, Jump will try to wake up your computer if it's offline. Note: You can use the above method if you delete Jump from your device and want to reinstall it.Jump Desktop now supports wake-on-lan (WOL) for automatic connections. If purchased from the Jump Desktop app store, please sign into the same account and download directly from there. After the purchase is complete you'll be shown an alert telling you that you've already purchased the app earlier and that the download will be free. This is important: Make sure you use the same iTunes account you used to purchase Jump Desktop earlier. Lets say you've already purchased the desired version of Jump Desktop and now want to install it on a subsequent iOS device or Mac: Open up the App Store account used to make the initial purchase and re-purchase Jump. How to Re-Install Jump Desktop or Install it on subsequent devices or machines: Please make sure to use the same iTunes account from which you initially made your purchase when installing Jump Desktop on subsequent machines or devices. If however you have purchased Jump Desktop for iOS and now want to connect from your Mac, you will additionally need to purchase Jump Desktop for Mac in order to get this connectivity. Jump Desktop uses a protocol called Remote Desktop Protocol (RDP) to enable secure remote access to your computer. Similarly, if you have purchased Jump Desktop for Mac, you can use it on all your Macs to connect from Mac to Mac or Mac to PC. If for example you have purchased Jump Desktop for iOS, you don't have to pay again if you want to install Jump on your other iPad, iPhone or iPod Touch. This would depend on the version of Jump Desktop that you have purchased.
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